Frequently Asked Questions

Diubah pada Mon, 19 Jan pada 4:15 PM

SatuSatu FAQ

What is SatuSatu?
SatuSatu is a platform that helps you discover and book attractions, activities, and travel experiences through selected official partners.
What is a SatuSatu Experience Partner?
SatuSatu Experience refers to services or attractions professionally curated by the SatuSatu team, including welcoming gifts and special support to ensure the best experience.
What makes SatuSatu different from other OTAs?
SatuSatu stands out with its booking system and more curated experiences, including SatuSatu Experiences at selected attractions.
Does SatuSatu run the attractions?
No. SatuSatu acts as a platform, while activities are operated directly by the attraction partners.
Do all locations have the SatuSatu logo?
No. SatuSatu branding is available only at selected attractions as part of the SatuSatu Experience.
What are the official SatuSatu channels?
- Instagram: @satusatucom
- Email: support@satusatu.com
- Live Chat via the app
- WhatsApp: 0878-7811-1111
Is booking on SatuSatu safe?
Yes. Transactions are processed through a secure system and in partnership with official partners.
Will SatuSatu be visible at the location?
At some attractions, SatuSatu branding can be found at the front desk or venue as part of the visitor experience.
Will the front desk know I’m from SatuSatu?
It depends on the attraction’s readiness and procedures. Some attractions can recognize SatuSatu users.
Do I get merchandise?
Some SatuSatu Experiences provide merchandise according to the attraction’s policy.
Can I visit directly today?
It depends on ticket availability and the attraction partner’s policy.
Can I check in using the app?
Some attractions support check-in directly via the SatuSatu app.
Why are experiences different?
Differences occur due to each attraction’s characteristics and partner readiness.
If I rent a car, is there SatuSatu branding?
Branding is available in certain bundle packages or car rental types, on vehicles or driver attributes.
How are the drivers? Can they explain attractions? Do they help at the location?
Drivers follow SatuSatu hospitality standards, can provide basic attraction info, and assist with handover to the attraction PIC.
What does a bundle include?
Bundle details vary by attraction. Check the product page before booking.
Do I need to register first?
Yes. Creating an account ensures your booking activity and travel data are saved.
Why can’t I log in? Forgot password? OTP not received?
Login failure may be due to connection or account verification. Password can be reset via email. OTP delivery may be delayed due to network conditions.
Can the account be shared? Is there an age limit?
Accounts should only be used by the owner. Users must meet the minimum age requirement.
How do I book? Can I book last-minute? What if I choose the wrong date?
Select experience → date → options → payment → booking confirmed. Last-minute booking depends on availability. Date changes follow the attraction’s policy.
Can tickets be transferred? Can QR codes be shared?
Tickets are personal. QR codes should not be shared for security reasons.
What payment methods are available? Are there payment limits? Is payment data secure? Can I use PayLater?
Methods: Bank Transfer, Credit/Debit Card, QRIS, PayLater, Retail Outlet (Alfamart). Limits follow each method’s policy. Payment data is secure.
Are there promotions?
Promotions are available periodically. Check the app for the latest info.
Are there terms & conditions? Are rules the same everywhere? Can I get a refund?
All transactions follow the app’s terms & conditions. Refund policies vary by attraction.
What if the weather is bad? Why are experiences different? Does everything depend on partners? Is it guaranteed? What does SatuSatu guarantee?
Weather or external factors can affect activities. Experiences vary due to attraction conditions. All activities are run by partners according to their policies. SatuSatu guarantees services as detailed in the booking and app terms.