Community Guidelines SatuSatu : Support SatuSatu

These Guidelines are intended to provide guidance for all users in using the SatuSatu platform safely, comfortably, and responsibly. By accessing and using SatuSatu’s services, you are deemed to have understood and agreed to the guidelines outlined below.

1. About SatuSatu

SatuSatu is a digital-based travel application that makes it easier for users to search for and book various travel services. The application offers a wide range of options such as attraction tickets, tour packages, transportation bookings, and local travel experiences in a practical way. With SatuSatu, travel planning becomes simpler because all travel needs can be accessed and booked on a single online platform.

2. General Terms of Use

Users must be at least 18 years old or have obtained permission from a parent or legal guardian.
Users are required to provide true, accurate, and up-to-date information when registering an account.
SatuSatu reserves the right to refuse, restrict, or terminate access for users who violate the platform’s terms.
Each account may only be used by one individual and may not be transferred to another party.

3. Account Registration and Security

Users are responsible for maintaining the security of their account, including the confidentiality of their username, password, and verification code (OTP).
All activities conducted through a user’s account are the responsibility of the account holder.
Users must immediately contact SatuSatu customer service if any account misuse occurs.

4. Bookings and Transactions

Users may book travel services according to the information available on the platform.
Prices, availability, and service terms are determined by partner providers and may change at any time.
Users must ensure that all booking details are correct before making payment.
SatuSatu is not responsible for booking errors caused by user negligence.

5. Payment and E-Tickets

Payments are made through the payment methods available on the SatuSatu platform.
After successful payment, users will receive an e-ticket or booking confirmation via the application or email.
E-tickets are personal and may not be resold without official authorization.

6. Cancellations, Changes, and Refunds

Cancellation, rescheduling, and refund policies follow the terms and conditions of each service partner.
Users are required to read and understand these policies before making a booking.
SatuSatu acts as an intermediary and will assist with the process in accordance with applicable terms.

7. User Rights and Obligations

User Rights:

To receive clear and transparent service information
To access transaction history and e-tickets
To receive assistance from customer service

User Obligations:

To use the platform in accordance with applicable laws and ethics
Not to misuse the system, commit fraud, or engage in illegal activities
To respect the rights of partners and other users

8. Prohibited Uses

Using the platform for unlawful purposes
Distributing false or misleading information
Manipulating systems or transactions
Misusing promotions, vouchers, or loyalty programs

9. Role of SatuSatu

SatuSatu acts as an intermediary platform between users and travel service partners.
SatuSatu is not responsible for the quality of services provided directly by partners but will assist in resolving complaints in accordance with established procedures.

10. Changes to the Guidelines

SatuSatu reserves the right to modify or update these Guidelines at any time. Changes will be communicated through SatuSatu’s official platforms. By continuing to use the services after the changes take effect, users are deemed to have agreed to the updated Guidelines.

11. Contact and Customer Service

If you have any questions, complaints, or need assistance regarding the use of the SatuSatu platform, please contact customer service through the official channels available on the SatuSatu application or website.