Privacy Policy

This Privacy Policy explains how SatuSatu (“We”), as a travel service platform, collects, stores, uses, processes, shares, discloses, and protects users’ personal information (“You”).

This Privacy Policy is an integral part of the SatuSatu Terms and Conditions. By using the SatuSatu application, website, and services, you are deemed to have read, understood, and agreed to this Privacy Policy.

Table of Contents

• Information We Collect

• Use of Your Information

• Sharing Information with Third Parties

• Data Storage Location

• Data Retention Period

• Information Security

• Marketing and Promotional Materials

• Acknowledgment and Consent

• Changes to the Privacy Policy

• Contact

1. Information We Collect

When you register and use the SatuSatu Platform, we may collect personal information required to provide travel services, including:

• Full name and username

• Residential address

• Date of birth

• Phone number and email address

• Gender

• Government-issued identification (e.g., ID card, tax number, passport)

• Bank account information for certain transactions

• Technical data and service usage behavior

We may also automatically collect information through cookies to improve user experience. You may manage or disable cookies through your device or browser settings, though this may affect service functionality.

2. Use of Your Information

Your information is used to:

• Register and manage user accounts

• Process bookings and payment transactions

• Provide, maintain, and improve SatuSatu services

• Conduct identity verification and KYC processes if required

• Provide updates on services or policy changes

• Respond to inquiries, complaints, and requests

• Analyze service usage for system development

• Deliver offers, promotions, and marketing communications (with consent)

3. Sharing Information with Third Parties

We may share your information, as permitted by law, with:

• Supporting service providers (payment systems, cloud servers, data security providers)

• SatuSatu affiliates or partners supporting service operations

• Government authorities or law enforcement agencies if required by law

• Other parties in the event of mergers, acquisitions, or asset transfers

Users will be notified if their data is shared beyond these circumstances.

4. Data Storage Location

Your information is stored and processed on our servers or third-party service providers that meet security standards consistent with this Privacy Policy and applicable data protection regulations.

5. Data Retention Period

We retain personal information as long as necessary to provide services or as required by law. Users may request account and data deletion through official contact channels. After account deactivation, data may be retained in aggregated and anonymized form.

6. Information Security

We implement reasonable technical and organizational measures, including encryption and security systems, to protect personal data. However, internet data transmission cannot be guaranteed to be fully secure.

Users are responsible for maintaining the confidentiality of account information, including passwords, OTP codes, and device security.

7. Marketing and Promotional Materials

With your consent, we may send marketing and promotional materials via app notifications, email, SMS, or other communication channels. You may opt out at any time. Non-promotional notifications related to accounts and transactions may still be sent.

8. Acknowledgment and Consent

By using SatuSatu services, you confirm that you have read, understood, and agreed to this Privacy Policy and consent to the collection, use, storage, and processing of your personal data.

9. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. Updates will be announced on the SatuSatu Platform. Continued use of the services constitutes acceptance of the updated policy.

10. Contact

If you have any questions, requests, or complaints regarding this Privacy Policy, please contact SatuSatu Customer Service through official channels provided on the Platform.