Terms and Conditions

By accessing and using the SatuSatu application or website (“Platform”), you acknowledge that you have read, understood, and agreed to these Terms and Conditions. These terms apply to all users of SatuSatu services.

1. About SatuSatu

SatuSatu is a digital-based travel application that makes it easier for users to search for and book various travel services. The application offers a wide range of options such as attraction tickets, tour packages, transportation bookings, and local travel experiences in a practical way. With SatuSatu, travel planning becomes simpler as all travel needs can be accessed and booked online through a single platform.

2. Changes to the Terms and Conditions

SatuSatu reserves the right to amend or update these Terms and Conditions at any time. Continued use of the Platform constitutes acceptance of such changes.

3. Access and Use of Services

• Purchased tickets are for personal use only and may not be resold.

• SatuSatu may modify, suspend, or discontinue part or all of its services at any time.

• Service availability is not guaranteed to be uninterrupted.

4. Account and Security

• Users may be required to create an account to access certain services.

• Users must provide accurate, complete, and up-to-date information.

• Account security, including passwords and all activities under the account, is entirely the user’s responsibility.

5. Content and Intellectual Property Rights

• All content on the SatuSatu Platform is protected by intellectual property rights.

• Content may only be used for personal purposes and may not be copied, distributed, or used commercially without written permission from SatuSatu.

6. User Content (Reviews & Submissions)

• By submitting reviews or other content, users grant SatuSatu the right to use, display, and manage such content without compensation.

• Users are fully responsible for the content submitted and must ensure it does not violate laws or third-party rights.

• SatuSatu reserves the right to remove content that violates these terms.

7. Booking, Tickets, and Payment

• Bookings are subject to the terms and conditions of each service partner.

• E-tickets or vouchers are valid only according to the stated date and conditions.

• Cancellations and refunds follow the policies stated at the time of booking.

• SatuSatu acts as an intermediary and is not responsible for services directly provided by partners.

8. Promotions, Points, and Reward Programs

• Promotions, vouchers, and points are subject to specific terms and validity periods.

• Abuse of promotions or rewards may result in cancellation of benefits or account termination.

9. Prohibited Use

Users are prohibited from:

• Engaging in illegal activities, fraud, or system manipulation

• Using the Platform for commercial purposes without authorization

• Distributing harmful, misleading, or unlawful content

10. Disclaimer and Limitation of Liability

• Services are provided “as is.”

• SatuSatu does not guarantee accuracy, completeness, or availability of services.

• SatuSatu is not liable for indirect or consequential damages arising from Platform use.

11. Third-Party Links

The Platform may contain links to third-party websites. SatuSatu is not responsible for the content, policies, or services of such third parties.

12. Service Termination

SatuSatu reserves the right to suspend or terminate user access for violations of these Terms and Conditions without prior notice.

13. User Responsibility for Travel

Users are responsible for:

• Travel documents (passport, visa, permits)

• Compliance with destination regulations

• Required travel insurance

14. Governing Law

These Terms and Conditions are governed by the laws of the Republic of Indonesia.

15. Contact

For questions or complaints regarding services, users may contact SatuSatu Customer Service through official channels available on the Platform.